SALES TERMS & CONDITIONS
overview
Silk Plant Warehouse Calgary, Silk Plant Warehouse Edmonton and Silk Plant Warehouse Online are separate entities. Pricing, products, promotions and availability vary between each retail location, and between Silk Plant Warehouse Online. Silk Plant Warehouse Calgary, Silk Plant Warehouse Edmonton and Silk Plant Warehouse Online operate separately from one another and each carry their own unique inventory. For this reason, online order inquiries can only be handled by Silk Plant Warehouse Online.
For questions and concerns, please find the corresponding contact information below.
Silk Plant Warehouse Calgary
+1 403-252-8282 | calgary@silkplantwarehouse.ca
Silk Plant Warehouse Edmonton
+1 780-484-0090 | edmonton@silkplantwarehouse.ca
Silk Plant Warehouse Online
payment terms
1a. In-store
Full payment is required at time of purchase (exclusions may apply for custom projects). We accept cash, debit, and all major credit cards (Visa, Mastercard, American Express). Prices are subject to change without notice. Purchases are not eligible for price adjustments.
1b. online
Full payment is required at time of purchase. After submitting an online order you may be contacted regarding additional charges for shipping costs based on location. Prices of products or shipping are subject to change without notice. No additional charges will be billed without confirmation from the customer. Purchases are not eligible for price adjustments.
shipping & delivery
2a. In-store
Silk Plant Warehouse Calgary and Silk Plant Warehouse Edmonton offer delivery services for products or custom projects being purchased in-store. Please contact your nearest retailer to receive a delivery quote.
Please note: Delivery rates vary based on location. Delivery fees are non-refundable once an order has left the retail store and has been delivered to the provided address.
2b. online
Silk Plant Warehouse Online currently offers free shipping on online orders to major regions within Canada, however some remote locations may be subject to additional shipping costs. To change the shipping option you have selected for an online order, you will need to reach out to online@silkplantwarehouse.ca. Please include your name, order number, and request in the email sent, and a customer service representative will be in touch with details regarding the change.
Please note: Once you have received notice that your order has been shipped, you can no longer adjust your order.
returns & refunds
3a. In-store
In-store returns and exchanges must be received by their corresponding location within 14 days of possession.
Products can only be returned to the retail location they were originally purchased from. Returns must be accompanied with an original receipt, and will be refunded to the original form of payment. All products must be returned in the original condition they were sold in, with tags intact. Any unauthorized returns will be refused.
Please note: Custom arrangements/projects, clearance items, seasonal/holiday items, and any products damaged through normal wear and tear are not eligible for returns or exchanges.
3b. online
Online order returns and exchanges must be received within 14 days of possession. Products must be returned with tags intact, and must be in the original condition they were sold in.
Online Returns Via Shipping
To return an order online, please email online@silkplantwarehouse.ca the following information: your first and last name, order number, original email confirmation and a refund request. A customer service representative will reach out to you with a refund approval. Shipping costs for online returns are the responsibility of the customer.
Online Returns In-Store
Follow the steps listed below to return an online order in-store to a Silk Plant Warehouse Calgary or Edmonton location.
Email online@silkplantwarehouse.ca the following information: your first and last name, order number, the location you will be returning your order to (Calgary or Edmonton), original email confirmation and a refund request.
A customer service representative will respond with a refund approval, and you can return the physical item to your preferred Silk Plant Warehouse location.
Pending the condition of the item being returned, the Silk Plant Warehouse location will then submit a refund request to Head Office. Refunds for items ordered online will not be provided immediately in-store.
Silk Plant Warehouse Head Office will submit your refund to your original form of payment within 3-7 business days of request.
Please note: Any unauthorized returns will be refused. Online orders of clearance items, seasonal/holiday items, and any products damaged through normal wear and tear are not eligible for returns or exchanges.
canceling orders
4A. CANCELING AN ONLINE ORDER
If you need to cancel an online order please email online@silkplantwarehouse.ca your first and last name, order number, original confirmation email, and the request of cancellation. Please try to cancel your order within 12 hours of placing it, as our team will begin preparing it. After your cancellation has been finalized, you will receive a confirmation of order cancellation.
Please note: Once you have received notice that your order has been shipped, you can no longer adjust or cancel your order.