Frequently Asked Questions

Online Ordering

All of our online inventory is shipped from our distribution centre, you will receive an email or call from one of our Silk Plant Warehouse team members when it is ready to be picked up in-store. 

Sure! To change your shipping option you will need to reach out to Please have your name, order number, and request in the email sent. A customer service representative will reach out with details about the change.

If you need to cancel your order please email your original confirmation email, and the request of cancellation. Please try to cancel your order within 12 hours of placing it, as our team will begin preparing it. After your cancellation has been finalized, you will receive a confirmation of order cancellation.

Sure! To return to a store location, please email the following info: your name, order number, and original email confirmation and a refund request. A customer service representative will reach out with a refund approval. Then you can return the physical item to Silk Plant Warehouse store location.

Please Note: In-Store refunds ARE NOT available for items that have been ordered online. Head-Office will submit your refund within 3-7 business days of request.

See Online Terms & Conditions Here

Due to the incredible amount of combinations that can be created with our product line, Silk Plant Warehouses online shop does not carry all items seen in-store. We try to carry our top sellers, our essentials, and much more. If you are unable to find something specific, you can reach out via email or call the store to inquire about a specific item.

Silk Plant Warehouse - Product Care

All you need is a can of our Silk Plant Warehouse Cleaner! An easy to use spray can that will clean and restore your plants, trees, and floral within minutes, no wiping necessary! A light spray is all it needs to loosen the dust, and the alcohol absorbs the dirt and dissipates. We recommend you spray at a safe distance, and in a ventilated room. Shop our Silk Plant Cleaner HERE and in stores!

Spray your Silk Plant Warehouse outdoor artificial plants lightly with a low pressure hose. We don’t recommend using a pressure washer on your outdoor plants. 

The life span of our outdoor artificial product line is dictated by the area you live, weather conditions, sun exposure. All results vary. However, our outdoor plants & trees are UV infused and made with Virgin Vinyl to prevent fading and discolouration. These products can last up to 4-7 years according to customer feedback.

Outdoor artificial plants are made with UV-infused, Virgin Vinyl. This makes the outdoor plants much more durable in the winter and weather conditions. Indoor plants do not have this, if your indoor plant is outdoors  it will result in discolouration and fading. 

Indoor plants can fade and discolour in sunlight, and moisture can create water stains on the leaves. 

Custom Arrangements

No, custom arrangements can only be purchased in-store. This is due to having on-site designers available to help customers create the arrangement of their dreams.

Not all in-store items are represented online.

Custom arrangements are sold in-store only. You start by choosing your product, your vessel of choice, and then you consult with a designer about your vision. Our designer will send you photos of the finalized product for approval, and once it is approved you will have a spectacular one-of-a-kind piece!

All custom-made arrangements are final sale.

Prices of our custom arrangements will vary depending on your product selection, style & timeline. We do our best to work within set budgets.

Please phone or visit our retail locations for more information. 

Absolutely! Bring your vase into one of our retail locations and we will bring your vision to life!